Coffee Education Partner

About us

At Allpress Espresso, we’re here to brew better days for consumers, cafés, communities, and the planet. For more than 30 years, we’ve partnered with some of the best independent cafés around the world, building long-term relationships grounded in trust, craft and shared values.

Great coffee is only part of the story. Education, collaboration and genuine partnership with our café community are what help businesses thrive and what make the Allpress experience unique.

About the role

We’re looking for a Coffee Education Partner to join our Melbourne-based Victorian team.

This role combines coffee training, customer partnership and hands-on technical support to help our café partners consistently deliver exceptional coffee. You’ll work closely with the VIC Regional Customer Manager and wholesale team to deliver training programs, strengthen customer relationships and support the ongoing growth of the Allpress brand across Victoria.

From running barista workshops and improving café workflows to visiting customers and supporting equipment performance, you’ll play a key role in helping our partners succeed.

This is a full-time role based in Melbourne, with regular travel across Victoria and occasional travel interstate.

What you’ll do

Deliver exceptional coffee training

• Run Allpress training programs including Perfect Cup, milk workshops and open barista sessions

• Deliver on-site training for cafés to improve workflow, consistency and service

• Tailor sessions for everyone from beginner baristas to experienced café owners

• Identify training opportunities and skill gaps within customer teams

• Maintain training records, CRM notes and follow-up actions

• Support seasonal programs and product launches through tastings and training sessions

Build strong customer partnerships

• Visit customers regularly to support their coffee quality and business success

• Act as a trusted advisor and brand ambassador for Allpress

• Work closely with the Regional Customer Manager to support customer retention and growth

• Help cafés identify opportunities through training, new products and retail offerings

• Support new customer onboarding and change-of-ownership transitions

Support equipment and technical performance

• Diagnose basic machine and grinder issues during training or customer visits

• Perform minor maintenance tasks and adjustments when required

• Work closely with the technical team to ensure equipment supports coffee quality

• Help customers maintain best-practice setup and workflow

Contribute to regional growth

• Collaborate with Sales, Technical and Customer Service teams to deliver a seamless customer experience

• Assist with customer events, tastings and brand activations

• Share insights from the field to support regional strategy and opportunities

About you

You’re passionate about coffee and love sharing knowledge with others. You’re equally comfortable running a training session, supporting a café team during a busy service, or building long-term relationships with customers.

You’ll bring:

• Strong barista experience with deep specialty coffee knowledge

• Experience delivering coffee training or mentoring others

• Excellent communication and presentation skills

• Confidence building relationships with café owners and teams

• Strong organisational skills and attention to detail

• A proactive, solutions-focused mindset

• Ability to travel across Victoria for customer visits and training sessions

Technical coffee equipment knowledge is a bonus, but training will be provided.

Working at Allpress

In addition to great company culture, we offer some nice staff perks including:

• Unlimited coffee at work plus beans to take home weekly

• A wellbeing allowance

• A free and confidential Employee Assistance Program

• Learning and development opportunities

• Genuine career growth within a global coffee business

Diversity at Allpress

Allpress is committed to being an inclusive organisation where all people feel valued, respected and engaged. We pledge a commitment to:

• Building inclusive teams that represent all groups in society

• Empowering our people to continuously improve the way we work and promote equity

• Removing barriers and the influence of bias

• Creating a safe environment where we’re encouraged to speak out against discrimination in any form

• Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work

Apply now

If this sounds like you, please apply with your CV and a personalised cover letter telling us why you’d be a great fit for the Coffee Education Partner – Victoria role and why you’d like to join the Allpress team.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?

• Do you have customer service experience?

• Do you have a current Australian driver's licence?

• What's your expected annual base salary?

• How much notice are you required to give your current employer?